📡 IoT

Factors affecting data reliability and accuracy at the IoT device and connectivity level. See the 📘 Monitoring Tools Reference for tool details and the 🧩 Diagnostic Funnel for the general triage flow.

Offline due to network issue

How to verify:

Check the 🌐 Offline Dashboard to confirm the device shows offline.
Check 📈 Uptime Metrics to see the pattern — total blackout vs. periodic vs. intermittent flapping (intermittent flapping typically indicates a signal/network issue rather than hardware or power failure).
Check 📶 IoT Telemetry to see if the device is attempting to reconnect (points to network) versus completely silent (points to power/hardware — see Power supply failure below).
Check the Offline Dashboard for other devices in the same zone/site — if multiple devices dropped at the same time, this points to a shared network outage rather than a single device fault.

Mitigation in place

How to verify:

Check the 🌐 Offline Dashboard — a damaged device shows persistently offline with no reconnect attempts.
Check 📶 IoT Telemetry to confirm there's no connection activity at all (rules out a network-only issue).
Check 📝 User Logs (unit level) for any recent physical incident (site work, weather event, tampering) that lines up with when it went offline.

Mitigation in place

🌐 Offline Dashboard

How to verify:

Check the 🌐 Offline Dashboard to confirm the device is offline.
Check 📈 Uptime Metrics for a hard drop to 0% starting at a specific timestamp, with no partial/intermittent activity afterward.
Check 📶 IoT Telemetry — a powered-off device will show no connection attempts at all, distinguishing it from a network-only outage.
Check 📝 User Logs (unit level) for any recent power-related service activity.

Mitigation in place